Privacy Policy – 98hh Gaming Platform for Pakistan Players

This Privacy Policy applies to all individuals who access or use the 98hh platform — whether through the website at 98hh.onl, the 98hh App on Android or iOS, or any other service operated under the 98hh brand. This includes registered account holders, players who are in the process of registering, and visitors to the site who have not yet created an account.

By using 98hh in any capacity, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described here. If you do not agree with the terms of this policy, please stop using the platform.

98hh collects personal information through two main routes: information you provide directly and information collected automatically when you use the platform.

Information you provide directly:

• Registration details: full name, date of birth, email address, Pakistan mobile number, and any identity document submitted for age or identity verification.
• Account preferences and settings, including communication preferences and responsible gaming tool selections.
• Payment information associated with PKR deposits and withdrawals — including the payment method used (JazzCash, Easypaisa, Raast, Bank Transfer, cards or mobile wallets) and transaction reference data.
• Support enquiries, live chat conversations and emails sent to 98hh's customer support team.

Information collected automatically:

• Technical data: your IP address, device type (Android phone model, iPhone version, etc.), operating system, browser type and version, and screen resolution.
• Usage data: which sections of the platform you visit, which games you play (Slots, Live Casino, Sports, Bingo), how long your sessions last, and your bet and game history.
• App-specific data: if you use the 98hh App, we may collect device identifiers and push notification interaction data to improve app performance and notification relevance.
• Cookie and session data as described in the Cookies section of this policy.

The information 98hh collects is used for specific, legitimate purposes related to operating the platform and serving Pakistan players. We do not use your data for purposes beyond those listed here without your consent.

• Account management: Creating and maintaining your 98hh account, verifying your identity and age, and managing your account settings.
• Platform delivery: Enabling you to access Sports Betting, Live Casino, Slot Games, Bingo and all other platform features available on your account.
• Financial processing: Processing PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported methods; maintaining accurate transaction records.
• Security and fraud prevention: Detecting and preventing unauthorised account access, fraudulent transactions, bonus abuse, and other activity that violates the 98hh Terms and Conditions.
• Platform improvement: Analysing usage patterns to improve navigation, game selection, mobile performance and the overall player experience.
• Customer support: Responding to your queries, resolving account issues and maintaining service quality records.
• Marketing communications: Sending promotional offers, PSL season betting updates, new game announcements and other marketing messages — only where you have opted in to receive them.
• Responsible gaming: Monitoring usage patterns to identify potential problem gambling indicators and intervening where platform tools or support may be beneficial.

98hh does not sell your personal data. We share your information only in the limited circumstances described below, and only with parties that have agreed to handle it responsibly and in accordance with applicable data protection standards.

• Payment processors: Your financial transaction data is shared with the payment providers you use — JazzCash, Easypaisa, Raast, your bank or card issuer — to the extent necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Game and software providers: Technical usage data may be shared with game content providers (slot game developers, live casino operators) for the purpose of game performance analytics and RNG certification. Individual player identity is not shared with game providers.
• Identity verification partners: Where age or identity verification requires document review, data may be processed by a certified verification service. This data is handled securely and not retained by the verification service beyond the verification process.
• Legal and regulatory obligations: We may disclose personal information if required to do so by applicable law, court order or in response to a legitimate request from law enforcement or regulatory authorities. We will only disclose what is strictly required.
• Business transfers: In the event of a merger, acquisition or similar corporate transaction, your data may be transferred to the succeeding entity. You would be notified before your data becomes subject to a different privacy policy.

All financial transactions on 98hh are processed in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal using JazzCash, Easypaisa, Raast, Bank Transfer, a card or a mobile wallet, 98hh records the transaction reference, the amount, the date and time, and the payment method used. This information is retained as part of your account's financial history.

Full payment credentials — such as bank account numbers, card numbers, JazzCash wallet PINs, or Easypaisa account passwords — are never stored by 98hh. Payment authentication happens through the payment provider's own secure interface. 98hh receives only a transaction confirmation and reference from the payment provider.

Your PKR transaction history is accessible within your 98hh account and can be reviewed at any time. If you believe a transaction has been recorded incorrectly, contact support through the platform's Help section.

98hh uses cookies — small text files stored on your device — and similar technologies (such as local storage in the app) to operate and improve the platform. Cookies are used for the following purposes:

• Session cookies: Keep you logged into your 98hh account during a browsing session. These are deleted when you close your browser.
• Persistent cookies: Remember your preferences (such as language settings and notification preferences) across sessions so you don't have to re-enter them each time.
• Analytics cookies: Collect aggregated, anonymised data about how players navigate the platform — which pages are visited most, where users encounter errors, how long game sessions last. This data is used to improve the platform and does not identify individual users.
• Security cookies: Help detect and prevent fraudulent activity and unauthorised access by identifying unusual session patterns.

98hh does not use third-party advertising cookies that track your activity across unrelated websites. The cookies on 98hh are limited to what is needed to run and improve the platform itself.

You can manage or disable cookies through your browser settings at any time. Note that disabling session cookies will prevent you from staying logged into your account. The 98hh App uses similar local storage mechanisms for the same purposes, managed within the app's own storage rather than through browser cookies.

98hh retains your personal data for as long as your account is active and for a reasonable period thereafter to fulfil legitimate business, legal and compliance obligations. The specific retention periods vary by data type:

• Account and identity data is retained for the lifetime of your account and for a period after closure as required for legal and regulatory compliance purposes.
• Financial transaction records (PKR deposits, withdrawals, bet history) are retained for a period necessary to meet financial record-keeping obligations and to resolve any disputes that may arise after account closure.
• Support communication records are retained for a period sufficient to manage ongoing queries and quality assurance processes.
• Technical and usage data is retained in anonymised or aggregated form for platform analytics purposes and may be kept indefinitely in that form.

When your data is no longer required, it is deleted or anonymised in a secure manner. You may request deletion of your personal data at any time — see the Your Rights section for details. Note that certain data may need to be retained even after a deletion request to fulfil legal obligations.

As a 98hh player, you have the following rights regarding your personal data. To exercise any of these rights, contact the 98hh support team through the Help section of the website or app.

98hh implements appropriate technical and organisational security measures to protect personal data against unauthorised access, loss, destruction or misuse. The specific measures in place include:

• Encryption of data in transit using SSL/TLS protocols across the website and the 98hh App.
• Encryption of sensitive data at rest, including financial transaction records and identity documents.
• Access controls that restrict internal access to personal data to staff members with a legitimate operational need.
• Regular security assessments and monitoring for unusual account or system activity.
• Biometric authentication support in the 98hh App as an additional layer of account security.

While 98hh takes security seriously and applies reasonable measures, no online platform can guarantee absolute security against all possible threats. You play a role in your own account security by using a strong password, enabling biometric login where available, and not sharing your credentials with anyone.

98hh uses certain usage data — specifically session duration, frequency of play, deposit volumes and betting patterns — as part of its responsible gaming monitoring processes. This analysis is used to identify players who may be showing signs of problematic gambling behaviour so that the platform can prompt them to review available support tools.

This responsible gaming monitoring is carried out in the interest of player welfare and is not used for commercial profiling or marketing targeting. The data used for this purpose is handled confidentially and separately from general analytics data.

When you use responsible gaming tools on 98hh — such as setting a deposit limit, activating a session reminder or requesting self-exclusion — records of those settings are maintained securely for the duration their application. Self-exclusion records in particular are retained to ensure the exclusion is respected even if you attempt to re-register.

For more information on the responsible gaming tools available and how to use them, see our Responsible Gaming page.

98hh may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable regulations. When material changes are made, we will notify registered players via their registered email address and display a prominent notice on the platform.

The "Last Updated" date at the top of this page reflects when the most recent revision was made. We encourage you to review this policy periodically, particularly after platform updates or at the start of major sporting seasons such as PSL, when new features may affect how data is processed.

Continued use of the 98hh platform following notification of a policy change constitutes your acceptance of the updated Privacy Policy.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information is handled, please contact the 98hh team through the Help or Support section within the platform or the 98hh App.

Our support team is available to help with privacy-related requests. For data access or deletion requests, please include your registered email address and a clear description of your request. We aim to respond to all privacy-related enquiries within a reasonable timeframe.